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Benefits of Using Field Service Management Software

Companies who rely on field service management (FSM) functionalities come from various industries.  This includes those in the cable and telecommunications sector.  These companies have technicians or service personnel who do the cable installation or run long phone lines into commercial and residential establishments.  It can also be used in the healthcare sector, especially mobile healthcare professionals such as a nurse who provides in-home health care for the disabled or the elderly.  Gas utility companies are also an example in which their engineers and other related personnel conduct investigations and repair of suspected leaks.  Various industry sectors such as the industrial, mining and manufacturing engineering, property maintenance and plumbing and HVAC are part of those who rely on field service management software.

The aforementioned industries can definitely take advantage of field service management software designed with them in mind to manage their business resources.  All aspects of running a service-oriented company need to be considered for maintaining a quality organization attracting repeat customers.  From technicians traveling to customer locations, to taking notes about customers they serve, to billing that customer and everything in between.  Skyboss is one of the FSM software companies have fully taken all aspects of running a business into account.  The majority of software programs are developed to streamline the processes in any business, there are many benefits a company or user can get the user all of this with field service management software. 

Skyboss software is a cloud-based development, which means the cost is decreased and the installation software can be accessed anytime and anywhere.  It also has mobile support where users can access data using their mobile devices.  The software can be accessed not only by office computers but also with handheld devices such as smartphones and tablets.

This software also features the intuitive and easy to use “drag and drop” calendar.  With this feature, users can simply pick the suitable service personnel and then assign work to them.  The software will then send or notify the appropriate personnel for their work assignment, and note any that is still unassigned.  In addition, this software can open work and use a color code differentiation of the work.

Having a business is all about serving your customers and this software makes going the extra mile possible with the integration of customer relationship management (CRM) features.  Not every FSM program has this feature, yet SkyBoss has included it in their program so that users can have an easy time building and establishing a good relationship with their customers.  Through this module, users can view customers’ transaction history, send emails or SMS to their customers to remind them of their appointments as well as many more customer related features.

The software also comes with GPS tracking so users can track their service personnel.  With this benefit, users can make proper planning of the most efficient and quickest routes going to the customer’s location, as well as in scheduling the service personnel based on their proximity to job orders.

Another benefit is that it allows service personnel to create quotes and even estimates while in the field. These documents can be sent to their customers with the latter having the option of accepting them.

Lastly, the best benefit you can get from the best field service management software is its pricing plan.  Any business will realize that SkyBoss is a great investment and cost-effective way to manage your customers and service personnel.

SkyBoss – Field Service Management Software for Small Businesses

Are you in the industry of telecommunications or the cable sector? How about in the ever-growing mobile healthcare profession?  Any service-oriented company such as plumbing, repair business, HVAC, etc., should consider getting the best and affordable field service management software, specifically SkyBoss. 

For any sized service business, one of the reasons for getting field service management or FSM software is to level the cost of operating with managing service personnel or the fleet.  As a business owner, the cost of fuel, vehicle maintenance, and parts for vehicles are always on your mind.  It is just as important as being able to track the fleet, plan the fastest and most efficient route for the service personnel to reduce your operating cost.  This is one of the features you get with this FSM software combined with customer relationship management. 

Is employee productivity an issue in your small business?  This field service management software can be used to track the movement of your service personnel, especially in the field.  The users can also manage the distribution of work – they can choose the proximity of the service personnel to the customer’s location or the skill level of the personnel depending on the work order.  When it comes to your employees, their safety is also given priority through proper planning of the routes going to the site or location of the customer.  Management and tracking of the service personnel are made easy, simple and convenient.  In turn, this can increase the productivity of employees and will boost the productivity of the business as a whole.

Management of work assignments, your service technicians, and relationship with the clients has never been easier and many back office features.  These can become daunting tasks if done manually or when they are not integrated into one system.  With Skyboss FSM software, the user can easily balance the workload in overseeing back office systems.  With it in place, users can easily prioritize their work.  With a single click of a button, the schedule is made simple (thanks to the drag and drop calendar feature).  Since everything is digital, even scheduling appointments and reminding customers about them is done conveniently.

Service personnel can also retrieve relevant information while on the go. They can also create estimations and quotations on-site based on the customer requirements.

You can also make use of the data analytics integrated with this software.  Even if you are running a small business, data analytics are very important to gauge the success of the business.  From the data, you can have an idea about the areas that are your strong points as well as your weak points. You can do improvements to your business in a strategic manner.

Finally, this mobile field service management software can be accessed or deployed on a cloud platform so data can be stored and retrieved anytime and anywhere.

In summary, this SkyBoss FSM software streamlines the deployment of service personnel and in turn, will benefit the customer greatly and mostly the business itself.  It is a great investment for a business of any size.

What Industries Need Field Service Software?

Computer software programs or applications are mainly created to provide assistance and convenience to individuals and businesses.  In the business world, these programs are designed to automate or streamline some or all of the processes involved in the business.  Therefore these programs are very beneficial to all businesses, regardless of the size and the industry they belong to.

An example of such a program is the field service management software.  This software is mainly intended to provide entrepreneurs with a management solution that they can use for the servicing of customers.  It is where users will make use of this software in order to effectively dispatch staff or service personnel to the location of their customers.

If you think this type of software is used in your business, consider getting SkyBoss.  In simple terms, this is the software to get rid of the headaches involved with owning a business by streamlining and automating the workflow.  All of it is done with field service technician management, GPS tracking, easy scheduling, billing, back office features, and more.  Skyboss provides such a wide range of services to users as well as establishing an overall good business practice by incorporating a customer relationship management feature.

This software is ideal for use with companies that dispatch service personnel to provide service to the location of their customers.  Here are a few industries that will benefit from field service management software:

  • The industry sector of plumbing and HVAC.  This industry mainly dispatches staff technicians to provide services to customers in a commercial or residential setting with their plumbing and HVAC system.  Using this software, making appointments will become convenient and easy.  Users can easily assign work to the suitable plumber based on the proximity and/or skill level.  Work assignments are done with the safety of the technician in mind, not just to serve their customers.  In addition, this software allows providing estimation and quotation of related services on site easily.
  • The industry of property maintenance from commercial and residential properties.  If the property needs maintenance, there will always be a staff or technician who will visit, do repair and maintenance on what is reported.  The software works similar to the plumbing and HVAC.
  • Healthcare professionals who are on the go or mobile.  This software can be very useful for nurses and other healthcare professionals since their safety will be ensured as they are deployed to their customers.  Also, they will be tracked accordingly with the GPS system. Therefore, if the healthcare professional is dispatched, their safety is not compromised, as this software will track them as well as the customer.
  • The industry of cable and telecommunications.  People love to watch with their cable TV or through the Internet (phone as well if they still use it).  The businesses in this industry usually deploy staff in order to make installation of cables and wires.  They always make and schedule appointments and this software can make the dispatching, scheduling, billing and invoicing.

This field service software can also be used by other industry sectors not mentioned above and this will be a great investment for that business in the long run.