4. September 2017 00:17
When it comes to field service management software, it is important to have a program that is comprehensive, intuitive (especially with a user interface) and usable with any business size. It is even better when it applies to a wide array of industries. This is the case with SkyBoss – a cloud-based field service management program offering users solutions for remotely managing many important aspects of a business. It provides professionals with all aspects of servicing, tracking your fleet or service technicians. It also has capabilities of handling employee schedules with ease and of course, invoicing and billing.
This program is ideal for businesses conducting service dispatch functions in terms of deploying technicians or staff going out to clients in the field. This program is highly beneficial for businesses that are geared toward providing services such as electrical, HVAC, plumbing trades, just to name a few. This software was developed not only with a dispatcher’s office/center but also with many back office features. On top of that, this software can be used anytime and anywhere because it has mobile and even remote support use.
One of the features SkyBoss has includes the capability for scheduling employees in an organized way with the user-friendly drag and drop calendar. This feature gets immediate updates as you input data and it will be updated as soon as possible to everyone concerned – i.e. where the technicians should be, which client work orders have been given, and proper assignment made to technicians who are currently available.
As orders are received, they can be easily designated in accordance to a service technician with the suitable level of skill. This software can also provide detailed and paperless instructions for jobs, as well as track the progress. When necessary, in the process of giving out enhanced direction plans is also available to respond to important calls in a faster and cost effective way. Another beneficial feature is that you can plot the location of the technicians to their given map proximity. Call center operators or the hub administrators have access in viewing the visual schedule that is fully integrated with GPS, which can do tracking and efficient directing of the staff as they are deployed.
Skyboss field service management software was designed to track service technicians and offer client relationship management (CRM) functionalities. With this added capability users can store service records that can be searched and retrieved with ease. Users can also input contact details and information, door codes, notes, or other special instruction. All of this can be done while retrieving billing and invoicing data to follow up if customer payments are late.
This software also allows Invoices to be created in a consistent and secure manner with the use of proven tools that assure precision and accuracy. Payments through various forms can be processed on site (such as cash, credit card or check). It is also possible to make use of the functionalities within the software such as task management, providing quotations and estimates, integrated reporting options and the mobile application that can be used with Apple products for maximized remote access.
A free demo is available with this software and its pricing starts at $49 per month.